IT Pros Who Speak Up Move Up

One of the best ways to stand out in an organization is to become proficient in the language of public speaking. If you can communicate complex ideas in a series of concise examples, spoken in plain language and with a persuasive delivery, you will see your star start to rise within your team.

The goal is to persuade, not just inform. There are things that IT professionals do that don’t always translate well to an audience. One characteristic of a technical, analytical mind is to start at the very beginning of a problem and test each step sequentially to the conclusion. That’s fine if you’re writing a set of instructions to carry out a computer program, but an audience is made up of people who may not understand or want all the details.

A CEO listening to your presentation will want to know how much will it cost, how will it benefit the company and how long will it take to get it done. You need to understand how to take the very most technical aspects of your job and adapt them so that an audience filled with non-techies can be persuaded to go forward with your idea. How do you do that?

WIIFM: What’s in it for me? Using examples, illustrations and speaking in plain language, you will be able to quickly capture your audience’s attention and explain the benefits of the idea that they’re trying to communicate. In plain language:  How will it save money? Save time? Eliminate waste? Increase productivity?

(Plain language: Jargon-free free language absent of things like acronyms, software program names or equipment specifications.)

Know what it is that you want to say—and get to the point quickly. Technical professionals often have a tendency to feel that content is more important than presentation, which is often not the case from the audience’s perspective. For the best chance of persuading your audience, present more examples of specific points, as opposed to more specific points with fewer examples. In other words, less is more. If you try to do a data dump by just heaving more and more information on top of your audience, you’re going to have less of an impact.

Now put it in context. Great public speakers like to tell stories or provide examples. It’s not enough to open with a great topic sentence. Follow it up with a “For example,” so that the audience understands the context of the main point.

Repeat yourself in a different way. At any given time people’s attention will be drawn away from the speaker by either internal distractions or external distractions. People often want you to repeat, just to make sure that they understand, but they don’t want you to repeat it the same way. There is an old saying that can serve as a template for driving home your point in three different ways:

“Tell ‘em what you’re gonna tell ‘em. Tell ‘em. Tell ‘em what you’ve told ‘em.”

To summarize some thumb rules for public speaking:

• Know your audience and speak in plain English
• Speak to the needs of your audience (“What’s in it for them?”)
• Persuade by explaining benefits
• Know what you are going to say and get to the point quickly
• Put the main points in context with examples
• Repeat the main points in different ways at the conclusion of your presentation

Unfortunately, many good ideas and IT professionals get overlooked in the business world because of poor public speaking skills and lackluster verbal pitches. IT professionals who stand up and communicate their ideas to diverse audiences will advance in their careers. Everyone from the CEO and CFO to shareholders and advertisers are ready to listen. The question is, will you speak up?

Do you have a presentation coming up that you want to be interesting and professional? I can help!

For more information contact Don Gabor at            718-768-0824       or don@dongabor.com.  

Don Gabor Conversation Arts Media Dongabor.com Don@dongabor.com 
718-768-0824

Networking at 30,000 Feet Can Pay Off Big Time

If you are like a lot of road warriors you spend a lot of time in airports and on airplanes. But you can turn high-flying travel time into a goldmine for meeting new people and making valuable additions to your professional network. Here’s how:

When you first to board the plane take this opportunity to set a friendly tone with the passengers seated around you. Say hello to your neighbors as soon as they “move in.” This is an easy way to break the ice and establish how receptive they may be to conversation. If your seatmate cracks open a book or pulls out some work, be patient. Chances are, you’ll have an opportunity to chat later on in the flight.

If you get the green light to gab from the person, open the conversation with small talk. I often ask, “What takes you to …?” If I get a positive response I pursue it further.

For example, on a recent flight I said “Hello” to the passenger seated next to me and added, “I’m happy to be heading home! Which way are you going—home or away?” Her smile and friendly response, “I’m traveling for business,” was all I needed to continue the conversation. “What kind of business are you in?” I asked. She said, “Selling stuff but my real passion is mentoring girls and young women for scholarship pageants.” After I learned that the contestants have to make short speeches I said, “I’m a professional speaker. Maybe I can help your contestants.”

Through the course of our conversation, born from a simple “Hello,” we each made a business contact and expanded our professional network.

Here are some more tips for Networking at 30,000 feet:

       

• Say “Hello” to your seatmates right away.
• Show an interest in where they are going and who they are.

• Keep your conversation light—don’t try to push a business-related conversation until you know that he or she shares your business interests.
• Be patient and respectful if your seatmate appears busy or not interested in chatting.

• If you do share a business interest, introduce yourself and offer to exchange business cards.
• Keep your voices low. It never hurts to be even more courteous than usual—extra manners go a long way in tight spaces!
• Follow-up within a week via email, telephone or social media.

You never know who you are seated next to on an airplane until you start a conversation. Of course, every situation is unique and judgment plays a large role when you network at 30,000 feet. Some passengers plan certain tasks to do while they are in the air, and it would be rude to disturb them. But if you’re looking to network with other professionals there are few other places with a more diverse collection of business people than on an airplane...all waiting for you to say “Hello”!

Do you have a “networking at 30,000 feet” success story you’d like to share? If so, please use the comment box. If it’s good I might use it in my next book (and give you the credit!)

For more information about how Don Gabor can speak at your upcoming meeting please contact him at 718-768-0824 or don@dongabor.com.  

Don Gabor Conversation Arts Media Dongabor.com
Don@dongabor.com 
718-768-0824

IT Pros: How Can You Avoid Putting Your Foot in Your Mouth?

Let's face it--as a rule, IT pros are not known for their conversation prowess or tact. Techies like to say what's on their mind no matter who they are talking to or what situation they are in.

Chances are, you probably know a techie or two who have made big verbal blunders that left the people they were talking to--and everyone in the room--cringing.

Of course, there are the savvy IT Pros (the motivated ones who want to get ahead in their careers) who know that one way to avoid putting their foot in their mouth is to not bring up "taboo topics."

The most common taboo topics in polite conversation are:

• Politics, Religion, or Sex (The big three!)
• Gory news events
• Unfortunate personal issues or gossip
• Business Intelligence or Proprietary Information 

Yes, these topics are important and interesting. But they are best to avoid discussing in business and social situations simply because they can lead to arguments, bring conversation to a halt, make people uncomfortable, or all the aforementioned. 

What if you say the wrong thing?

If you are the one who has asked an uncomfortable question or brings up a taboo topic and you realize it, do everyone a favor and don’t press the issue. For example, if you made the mistake of asking about a job the person no longer has, don’t ask why. All that is needed is a simple “I’m sorry to hear that,” or “Are you looking for something else? What are you up to now?” 
 
If you find yourself embarrassed by a fleeting, tactless comment you have made off the cuff, don’t dig the hole deeper by ignoring the fact that you’ve just put your foot in your mouth. The best response is, “I’m really sorry, that was a thoughtless thing to say, I apologize,” and then change the subject. The idea is to acknowledge you said it and then move the topic of conversation to something more positive.

What if somebody asks you a question that makes you feel uncomfortable?

There are a couple of ways to handle uncomfortable questions. One is to be ready. If something unfortunate has happened in your life that you can anticipate people will ask about--losing your job, a divorce or a death in the family--be ready with some kind of response. Often it will suffice to give a short answer, and then move off the subject.

 
For example, "Yes, that was unfortunate, but I've moved on. So what have you been up to lately?"

Pumping a Competitor for Business Intelligence is a No-No!

Some IT Pros can be tactless especially when it comes to asking their colleagues about business intelligence. For example, if you are attending IT conference and someone from another company or competing business asks you some BI questions about your company's new server or proprietary software you can say, "Sorry but I really can't discuss that with you. It's confidential." If the person persists by saying, "Come on, you can tell me," you can respond with, "No, I can't. Like I said, it's confidential."

Saying “No” is an important assertive action when dealing with taboo topics because certain information is no one else’s business. You can feel good about being polite, yet firm.

Awkward conversations pop up in many social and business situations for IT Pros. To show your ability to navigate business and social situations, avoid bringing up taboo topics, and when uncomfortable exchanges do occur, gracefully redirect them to more positive and appropriate topics.

For more information about having Don speak to your IT department, meet-up group or at your upcoming event please contact him at:

Don Gabor
Conversation Arts Media
Dongabor.com
Don@dongabor.com
718-768-0824

What Do You Say After “Hello” at a Networking Event or Even on an Airplane?

The room is packed and the business cards are flying. Before you stands a potential client who fits perfectly into all of your target demographics. Knowing what to say after “Hello” to this person might make the difference between earning some valuable business and merely accumulating another business card.

The good news is that there are potential conversations all around you--if you are willing to take the risk and start the conversation. For example, if you are at a business networking event and happen to be near the food table you can ask “How’s that guacamole?” Or, if you are looking at the speaker’s promo materials you can ask, “What brought you to the event?” Working your way out from the food to the speaker to anything in the room is fair game for conversation.

Another useful technique for keeping a conversation interesting and fresh is the smart use of ritual questions. A ritual question is a commonly-asked question that is typically easy to answer like “Where do you live?” They are handy for a couple of reasons:

• They allow for other topics to be introduced into the conversation.
• They reveal supporting information about yourself to the other person.
• Answering ritual questions shows that you are willing to open up to the other person.
  

When it is your turn to answer a ritual question, consider it an opportunity to show you have a genuine interest in the other person by revealing some information that was not specifically asked about. This extra information is called free information and encourages follow-up questions and additional comments. 

For example, in response to the question “Did you grow up here?” which of the following two responses suggests that the speaker wants to engage with you?

A) “No.” or “Yes. ” or “Why do you want to know?”

B) “No, I grew up in ______________, but I’ve been living and working here for years and loving every minute of it.”

A good conversationalist will choose option B because it not only seems friendlier, but adding free information will give the other person multiple avenues to continue the conversation.

Body language is also a powerful ally to help keep a person engaged after you say hello. In the phrase book of body language, the most important is “eye contact.” If you do not make eye contact with a new acquaintance, it gives off the impression that you are distracted or have something to hide. People also relate to a person’s smile. It doesn’t have to be a big, Hollywood smile, but what I call a gentle smile. Combining a gentle smile with eye contact and a simple nod of the head sends out a signal of approval that what you are hearing is resonating in you in some way--and will keep a conversation going and opportunities flowing.

The chance to make a new connection can come and go in the blink of an eye.

What if a random stranger within earshot of you starts talking about something you are passionate about? Knowing what to say after you say hello will give you the confidence to start conversations with strangers anywhere--even on an airplane! For example, not long ago I was on a flight when I heard two people chatting about a “TED-Talk” they were on their way to see. (TED stands for Technology, Entertainment, Design) After they finished their conversation I followed one of the gentleman back to his seat, tapped him on the shoulder and said, “Hello. Excuse me, I couldn’t help but overhear your conversation a moment ago. Do you mind if I ask you a question about something I heard you say?”

After chatting for about 10 minutes, we exchanged business cards and we both had a new business contact. Knowing what to say after “Hello” gave me the opportunity and confidence to “network at 30,000 feet.” Imagine what your potential could be using these small talk techniques over the course of a few hours at a networking event on terra firma.

Don Gabor
Conversation Arts Media 
www.dongabor.com 
don@dongabor.com
(718)768-0824